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License Information

Lucky Tiger Casino > License Information
Last updated: 05/05/2026
Relevance verified: 16/06/2026

Operator Information and Legal Status

Lucky Tiger Casino is owned and operated by Alistair Solutions N.V., a company incorporated under the laws of Curaçao. The registered office of Alistair Solutions N.V. is situated in Curaçao, Kingdom of the Netherlands. The website lucky-tiger-casino-au.com is operated by Alistair Solutions N.V. solely in its capacity as the licensed online gaming operator described on this page.

Players who wish to verify the corporate identity of the operator or direct formal correspondence are invited to contact the support team via the details set out on the Contact Us page, or by writing to the registered address of the company.

Gaming Licence

Licensing Authority

Alistair Solutions N.V. holds an online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory body for online gaming operations conducted in or from Curaçao under the National Ordinance on Games of Chance (Landsverordening op de Kansspelen, LOK). The CGA operates under the authority of the Government of Curaçao and is responsible for issuing, monitoring, and enforcing compliance with all online gaming licences issued within its jurisdiction.

The CGA may be contacted directly at:

Licence Type and Scope

The licence held by Alistair Solutions N.V. is a B2C Online Gaming Licence issued pursuant to the LOK. This licence authorises the operator to offer online casino games, including slot games, table games, live dealer products, and other games of chance, directly to eligible players in permitted territories. All games made available through this platform are required to comply with applicable fairness and technical standards, including certified random number generator (RNG) testing where applicable.

The licence is subject to periodic review, ongoing compliance obligations, and supervisory audits conducted by or on behalf of the CGA. Any material change to the operator’s ownership, structure, or operations requires prior approval from the CGA. Failure to maintain compliance may result in suspension or revocation of the licence.

Players may verify the validity of the operator’s licence by using the licence validator displayed in the footer of this website.

Territorial Scope of Services

Lucky Tiger Casino offers its services to eligible players in a range of international jurisdictions, including Australia. It is the sole responsibility of each player to ascertain whether accessing and using this platform is lawful in their jurisdiction of residence before registering an account or placing any wager.

The operator does not knowingly accept registrations from players located in jurisdictions where online gambling is prohibited by applicable law. A list of restricted territories is set out in the platform’s Terms and Conditions. Players located in restricted territories are expressly prohibited from accessing the services offered on this platform.

Age Restriction Policy

Access to real-money gaming services on this platform is strictly restricted to persons aged 18 years or over. This minimum age requirement applies to all players regardless of their country of residence. In jurisdictions where the legal age for gambling is higher than 18 years, the applicable local legal age requirement prevails.

The operator maintains procedures designed to prevent underage gambling, including age verification checks conducted as part of the account registration and identity verification process. Any account found to belong to a person who does not meet the applicable minimum age requirement will be suspended immediately, and any funds held in that account will be managed in accordance with applicable regulatory requirements and the platform’s Terms and Conditions.

Lucky Tiger Casino does not permit minors to use this platform in any capacity, including in free-play or demo mode where such access could facilitate familiarisation with gambling products.

Anti-Money Laundering and Know Your Customer Policy

Legislative Framework

Alistair Solutions N.V. is subject to the anti-money laundering and counter-financing of terrorism (AML/CFT) requirements imposed by the CGA under the LOK and associated CGA regulations. The operator maintains an AML/CFT compliance programme designed to meet the standards prescribed by the CGA and consistent with international best practices as reflected in guidance issued by the Financial Action Task Force (FATF).

Know Your Customer (KYC) Procedures

All players are required to complete a Know Your Customer (KYC) verification process. The KYC process is designed to:

  • Confirm the identity of the player (full legal name, date of birth, and residential address);
  • Verify that the player meets the minimum age requirement;
  • Confirm that the player is not a politically exposed person (PEP) or subject to applicable sanctions screening lists;
  • Verify the source of funds and, where required, the source of wealth for players who transact at higher volumes.

Players may be required to submit one or more of the following documents as part of the verification process:

  • A valid government-issued photographic identity document (passport, national identity card, or driver’s licence);
  • Proof of residential address (utility bill, bank statement, or equivalent document issued within the preceding three months);
  • Proof of payment method ownership;
  • Evidence of source of funds or source of wealth, where applicable.

The operator reserves the right to request additional documentation at any stage of the player relationship where this is reasonably required for compliance purposes. Processing of withdrawals may be suspended pending satisfactory completion of KYC verification. The operator will process KYC documentation submissions within a reasonable timeframe and will communicate the outcome to the player accordingly.

Transaction Monitoring and Reporting

The operator maintains ongoing transaction monitoring procedures to identify and assess activity that may be indicative of money laundering, terrorist financing, or other financial crime. Where the operator identifies a transaction or pattern of transactions that gives rise to a suspicion of financial crime, the operator is obligated to report that activity to the relevant financial intelligence authority in accordance with applicable law. The operator is prohibited by law from informing the subject of any such report (a process commonly referred to as “tipping off”).

Data Protection and Privacy

Alistair Solutions N.V. is committed to the responsible collection, processing, storage, and protection of personal data provided by players and website visitors. The operator processes personal data in accordance with applicable data protection legislation and the principles set out in the platform’s Privacy Policy.

Data Security Measures

The following technical and organisational measures are employed to protect personal and financial data:

  • SSL/TLS encryption: All data transmitted between the player’s device and the platform’s servers is protected using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption protocols;
  • Access controls: Access to personal data held by the operator is restricted to authorised personnel with a legitimate operational need;
  • Data minimisation: The operator collects only the personal data that is necessary for the purposes for which it is processed;
  • Retention limits: Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, including any applicable legal retention obligations;
  • Third-party processors: Where personal data is shared with third-party service providers (including payment processors, identity verification providers, and game software suppliers), such sharing is governed by contractual safeguards requiring those parties to maintain appropriate data protection standards.

Players have the right to request access to, correction of, or deletion of their personal data, subject to any applicable legal and regulatory retention obligations. Requests of this nature should be directed to help@lucky-tiger-casino-au.com.

Full details of how personal data is collected, used, and protected are set out in the Privacy Policy, which forms part of the operator’s regulatory documentation.

Responsible Gambling

Commitment to Player Protection

Lucky Tiger Casino recognises that gambling, while an entertainment activity for the majority of players, can cause harm to a minority of individuals who develop problematic gambling behaviour. The operator is committed to providing a safe and controlled gambling environment and to supporting players who may be experiencing difficulties.

Player Protection Tools

The following responsible gambling tools are available to players:

  • Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account;
  • Loss limits: Players may set limits on the amount they are willing to lose within a defined time period;
  • Session time limits: Players may set limits on the duration of individual gaming sessions;
  • Cool-off periods: Players may request a temporary suspension of their account for a defined period;
  • Self-exclusion: Players who wish to permanently or indefinitely exclude themselves from the platform may request self-exclusion by contacting the customer support team. Self-exclusion requests will be processed promptly and in accordance with the CGA’s requirements, which mandate a minimum self-exclusion period of six months.

Requests to activate any of the above tools should be directed to the customer support team via live chat or by email at help@lucky-tiger-casino-au.com.

Support Organisations

Players who are concerned about their gambling behaviour, or who are concerned about the gambling behaviour of someone close to them, are encouraged to seek independent support from the following organisations:

These services are independent of Lucky Tiger Casino and provide free, confidential support.

Responsible Gambling Statement

Gambling should be treated as a form of entertainment and not as a source of income or a means of resolving financial difficulties. Players are encouraged to gamble only with funds they can afford to lose, to be aware of the time they spend gambling, and to take regular breaks. Players who are experiencing financial hardship are advised not to engage in gambling activities.

Dispute Resolution

Internal Complaints Procedure

In the event that a player has a complaint or dispute relating to the services provided by Lucky Tiger Casino, the player is in the first instance requested to contact the customer support team directly:

The customer support team will endeavour to acknowledge all complaints within a reasonable timeframe and to resolve the matter as promptly as possible. Players are requested to provide, at the time of submitting a complaint, their account username, a clear description of the issue, and any supporting documentation or evidence they consider relevant.

Escalation and External Dispute Resolution

Where a complaint cannot be resolved to the player’s satisfaction through the internal complaints procedure, the player may escalate the matter to an external dispute resolution (ADR) body. The Curaçao Gaming Authority operates an alternative dispute resolution process for complaints against CGA-licensed operators. Information regarding the CGA’s complaint and dispute resolution procedures is available at www.gamingcontrolcuracao.org.

Players may also seek to pursue the matter through the courts of Curaçao, which have jurisdiction over disputes involving CGA-licensed operators, in accordance with applicable law.

The operator will cooperate fully with any investigation conducted by the CGA or any other competent regulatory authority.

Regulatory Compliance and Updates

The information contained on this page reflects the operator’s licensing and regulatory status as at the date of last review. Regulatory frameworks are subject to change, and the operator is committed to maintaining ongoing compliance with all applicable requirements. In the event of a material change to the operator’s licence status or regulatory obligations, this page will be updated accordingly.

For any queries relating to the licensing information set out on this page, players and third parties may contact the operator at help@lucky-tiger-casino-au.com.

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