Our Commitment to Your Privacy
Lucky Tiger Casino takes privacy seriously. This Privacy Policy sets out how Lucky Tiger Casino Online (accessible at https://lucky-tiger-casino-au.com/) collects, uses, stores, and discloses personal information about players and visitors based in Australia. It applies to all interactions with our website, games, support channels, and promotional communications.
Lucky Tiger Casino operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where the Interactive Gambling Act 2001 (Cth) or state-level gaming regulations impose additional obligations relating to player data, those requirements are also observed.
By registering an account, visiting our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your information is handled, our support team is available at help@lucky-tiger-casino-au.com or by phone on +61 2 9624 8160.
1. Information We Collect
We collect personal information that is reasonably necessary for the operation of an online gaming platform. The categories below reflect what may be gathered at different stages of your relationship with Lucky Tiger Casino.
1.1 Registration and Account Information
- Full legal name
- Date of birth (required to verify that you are 18 years of age or older)
- Residential address in Australia
- Email address
- Phone number
- Username and encrypted password
1.2 Identity Verification Documents
Australian law and responsible gambling obligations require us to verify player identity before processing withdrawals and in response to certain account activity thresholds. Documents we may request include:
- Australian driver’s licence or passport
- Medicare card or government-issued photo ID
- Proof of residential address (utility bill, bank statement dated within 90 days)
- Source-of-funds documentation where required under anti-money laundering obligations
1.3 Financial Information
- Deposit and withdrawal transaction records
- Payment method details (card type, last four digits, or e-wallet account reference)
- Transaction timestamps and amounts
Full card numbers are not stored on our servers. Payment processing is handled through PCI-DSS compliant third-party processors.
1.4 Gameplay and Behavioural Data
- Games played, session duration, and wagering patterns
- Bonus redemptions and promotional activity
- Self-exclusion requests and responsible gambling tool usage
- Account login history and device information
1.5 Technical and Device Data
- IP address and approximate geolocation
- Browser type and version
- Operating system
- Referring URL and pages visited on our site
- Cookie identifiers (see Section 8)
1.6 Communications
When you contact our support team by email, phone, or live chat, we retain records of those exchanges. This includes complaint submissions, responsible gambling disclosures, and any attachments you provide.
2. How We Use Your Personal Information
Personal information collected by Lucky Tiger Casino is used for purposes that are directly related to delivering and improving our services, meeting our legal obligations, and protecting both players and the platform.
2.1 Account Management and Service Delivery
- Creating and maintaining your player account
- Processing deposits and withdrawals
- Providing access to games and promotional offers
- Responding to support requests and complaints
2.2 Legal and Regulatory Compliance
- Verifying player age and identity as required under the Interactive Gambling Act 2001 (Cth)
- Meeting obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including customer due diligence and transaction monitoring
- Maintaining records as required by applicable gaming regulations
- Cooperating with AUSTRAC, law enforcement, or other regulatory bodies when legally required to do so
2.3 Responsible Gambling
Lucky Tiger Casino is committed to player wellbeing. Gameplay and account data is used to:
- Identify signs of problem gambling behaviour
- Apply deposit limits, cooling-off periods, or self-exclusion where requested or required
- Provide relevant responsible gambling resources, including links to Gambling Help Online
- Enforce player-initiated restrictions across sessions and devices
2.4 Security and Fraud Prevention
- Detecting and investigating suspicious account activity
- Preventing unauthorised access, bonus abuse, and identity fraud
- Enforcing our Terms and Conditions
2.5 Marketing and Promotions
With your consent, we may send you information about bonuses, new games, and special offers by email or SMS. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at help@lucky-tiger-casino-au.com. Withdrawing marketing consent does not affect the lawfulness of processing that occurred before the withdrawal.
2.6 Platform Improvement
- Analysing aggregated usage data to improve game performance and site navigation
- Conducting internal research into player experience
- Testing new features before wider release
3. Legal Basis for Processing
Under the Privacy Act 1988 (Cth) and the APPs, we collect and process personal information only where we have a lawful reason to do so. The primary grounds are:
- Contractual necessity: Processing required to deliver the services you have requested when registering an account
- Legal obligation: Processing required by applicable Australian law, including AML/CTF obligations and age verification requirements
- Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gambling monitoring, where those interests are not overridden by your privacy rights
- Consent: Processing for direct marketing, where you have opted in
4. Disclosure of Personal Information
Lucky Tiger Casino does not sell personal information. We do not trade, rent, or exchange your data with third parties for their own marketing purposes. Disclosure to third parties occurs only in the circumstances described below.
4.1 Service Providers
We engage third-party companies to assist with the operation of our platform. These include:
- Payment processors and banking partners
- Identity verification and KYC (Know Your Customer) service providers
- Game software studios and content aggregators
- IT infrastructure, cloud hosting, and cybersecurity providers
- Customer support platform operators
- Email and SMS communication providers
All service providers are bound by contractual obligations that restrict their use of your data to the specific services they perform for us and require them to maintain appropriate security standards.
4.2 Regulatory and Law Enforcement Bodies
We may disclose personal information to Australian regulators, law enforcement agencies, or courts where required or permitted by law. This includes but is not limited to disclosures to AUSTRAC under our AML/CTF obligations, and to the relevant state or territory gaming authority where applicable.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction. You will be notified of any material change in the identity of the data controller that affects your personal information.
4.4 Overseas Disclosures
Some of our third-party service providers operate outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the APPs. By providing your personal information to us, you acknowledge that such transfers may occur. Where a recipient is located in a jurisdiction without equivalent privacy protections, we rely on contractual safeguards to provide an adequate level of protection.
5. Data Security
Lucky Tiger Casino uses a range of technical and organisational measures to protect your personal information from loss, unauthorised access, misuse, modification, or disclosure. These include:
- SSL/TLS encryption across all website pages and data transmissions
- Encrypted storage of sensitive account and identity data
- Access controls that restrict staff access to personal information on a need-to-know basis
- Regular security assessments and penetration testing
- Two-factor authentication options for player accounts
- Monitoring systems to detect unusual login or transaction patterns
While we apply industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorised access to your account.
6. Retention of Personal Information
We retain personal information for as long as it is necessary to fulfil the purposes described in this Privacy Policy or as required by law. The following general retention periods apply:
- Active account records: Retained for the duration of your account and for a minimum of 7 years following account closure, in compliance with AML/CTF record-keeping obligations
- Identity verification documents: Retained for a minimum of 7 years from the date of verification
- Transaction records: Retained for a minimum of 7 years in line with financial record requirements
- Support communications: Retained for a minimum of 3 years from the date of the interaction
- Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter for compliance documentation
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
7. Your Privacy Rights
As an individual in Australia, you have rights in relation to your personal information under the Privacy Act 1988 (Cth). These include:
7.1 Access
You may request access to the personal information we hold about you. We will respond to access requests within 30 days. In some circumstances, access may be refused where permitted by the APPs, such as where disclosure would reveal information about another individual or where the information relates to an ongoing fraud investigation.
7.2 Correction
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it. We will take reasonable steps to correct the information within 30 days of receiving a correction request.
7.3 Complaint
If you are concerned about how we have handled your personal information, you are encouraged to contact us first so we can try to resolve your concern directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
7.4 Withdrawing Consent
Where our processing is based on consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
7.5 Anonymity and Pseudonymity
Under APP 2, individuals have the right to interact with organisations anonymously or under a pseudonym where lawful and practicable. Please note that due to our legal obligations around age verification, identity verification, and AML/CTF compliance, it is not practicable for us to offer gaming services on an anonymous basis. Account registration requires verified identity information.
To exercise any of the above rights, contact us at:
- Email: help@lucky-tiger-casino-au.com
- Phone: +61 2 9624 8160
- Post: Level 11, 25 Martin Place, Sydney NSW 2000
8. Cookies and Tracking Technologies
Lucky Tiger Casino uses cookies and similar tracking technologies on our website. A cookie is a small text file stored on your device that helps us recognise returning visitors, maintain session continuity, and understand how our site is used.
8.1 Types of Cookies We Use
- Strictly necessary cookies: Required for the website to function, including maintaining your login session and enabling secure transactions. These cannot be disabled without affecting site functionality.
- Analytics cookies: Used to collect aggregated information about how visitors use our site, such as pages visited and time spent. This helps us identify where improvements are needed.
- Functional cookies: Store your preferences such as language selection and display settings so they are remembered between sessions.
- Marketing cookies: Used to track your browsing activity across websites and deliver advertisements relevant to your interests. These are only set with your consent.
8.2 Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or delete cookies that have already been stored. Please be aware that disabling cookies may affect the functionality of the Lucky Tiger Casino website, including your ability to log in or maintain a gaming session.
You may also opt out of certain analytics and advertising cookies through industry opt-out tools. Detailed guidance is available through your browser provider’s help documentation.
9. Age Verification and Protection of Minors
Lucky Tiger Casino strictly prohibits access to its gaming services by persons under the age of 18. We apply age verification checks at the point of registration and during the account verification process. Where we have reason to believe that a player is under 18, we will suspend the account, withhold any funds until the matter is investigated, and report the matter as required by applicable law.
Our website is not directed at individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has registered an account, please contact us immediately at help@lucky-tiger-casino-au.com.
10. Responsible Gambling and Sensitive Information
Information relating to a player’s gambling behaviour, self-exclusion status, or responsible gambling measures is treated with the same care as sensitive information under the APPs. This data is used solely for player protection purposes and is not used for marketing or profiling in ways that could cause harm.
Players experiencing difficulties with gambling can access free confidential support through:
- Gambling Help Online: www.gamblinghelponline.org.au
- Lifeline Australia: 13 11 14
- Beyond Blue: 1300 22 4636
11. Direct Marketing
Where you have opted in to receive marketing communications, Lucky Tiger Casino may contact you by email or SMS with information about promotions, new games, and bonuses. Each marketing communication includes a clear and functional unsubscribe mechanism. We comply with the Spam Act 2003 (Cth) in all direct marketing activities.
We do not use sensitive information (such as gambling behaviour data) as the basis for targeting marketing communications without your explicit consent.
12. Links to Third-Party Websites
Our website may contain links to external sites, including game providers, payment platforms, and responsible gambling resources. This Privacy Policy applies only to the Lucky Tiger Casino website and services. We are not responsible for the privacy practices of external websites and encourage you to review the privacy policies of any third-party site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When material changes are made, we will notify registered players by email or by a prominent notice on our website. Continued use of the Lucky Tiger Casino platform after any update constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Lucky Tiger Casino handles your personal information, please get in touch with us through any of the following channels:
- Email: help@lucky-tiger-casino-au.com
- Phone: +61 2 9624 8160
- Post: Level 11, 25 Martin Place, Sydney NSW 2000
- Online form: https://lucky-tiger-casino-au.com/contact-us/
We aim to acknowledge all privacy enquiries within 5 business days and to resolve complaints within 30 days. Where a matter requires additional investigation, we will keep you informed of progress throughout the process.