Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern your use of Lucky Tiger Casino, accessible at lucky-tiger-casino-au.com, and all services provided through this platform. By registering an account, making a deposit, claiming a bonus or placing any wager, you confirm that you have read, understood and agreed to be bound by these terms in their entirety.
Lucky Tiger Casino Online is operated under casino licence number GLH-OCCHKTW0712172020. The registered contact address for Australian players is Level 11, 25 Martin Place, Sydney NSW 2000. If you have questions about these terms, you can reach us at help@lucky-tiger-casino-au.com, by calling +61 2 9624 8160, or through the 24/7 live chat available on the website.
These terms apply to all players accessing Lucky Tiger Casino from Australia. If you do not agree with any part of these terms, you must not use this platform. Continued use of the site following any updates to these terms constitutes acceptance of the revised version.

2. Eligibility and Account Registration

2.1 Age Requirement

Lucky Tiger Casino is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, make a deposit, claim a bonus or participate in any real-money game. This is a legal requirement under applicable gaming regulations, not merely a policy preference. Age verification is conducted as part of the standard Know Your Customer (KYC) process prior to processing any withdrawal.
If we have reasonable grounds to believe that a player is under 18 years of age, the account will be suspended immediately pending verification. Any winnings accrued during a period of suspected underage play will be withheld until the matter is resolved. Where underage play is confirmed, the account will be permanently closed and relevant authorities may be notified.

2.2 Registration Requirements

To open an account, you must provide accurate personal information including your full legal name, date of birth, email address and preferred currency. Australian Dollar (AUD) is natively supported on this platform. You are required to maintain accurate details at all times and to notify us promptly of any changes.
Each person may hold only one account. Duplicate accounts are not permitted under any circumstances. If multiple accounts are identified as belonging to the same individual, all accounts except the first registered may be closed and associated balances may be forfeited.
By registering, you confirm that:

• You are at least 18 years of age;
• You are accessing the platform from a jurisdiction where online gambling is lawful for you personally;
• The personal information you have provided is accurate and complete;
• You are not a politically exposed person (PEP) or subject to sanctions that would prohibit you from using this service;
• You are not a current employee, contractor or close associate of Lucky Tiger Casino or its affiliated entities.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. Lucky Tiger Casino will not be held liable for any loss arising from unauthorised access to your account that results from your failure to keep your credentials secure. If you suspect that your account has been compromised, contact our support team immediately.

3. Identity Verification (KYC)

Lucky Tiger Casino is required to verify the identity of all players before processing withdrawals. This process, known as Know Your Customer (KYC), is a standard legal obligation for licensed gaming operators and forms part of our obligations under anti-money laundering frameworks.
You will be required to provide the following before your first withdrawal is processed:

• A valid government-issued photo ID (passport, driver’s licence or national identity card);
• Proof of your residential address dated within the last three months (utility bill, bank statement or official correspondence);
• Verification of your payment method where applicable (for example, a bank statement or card image).

Preparing these documents before you register will avoid delays when you request your first cashout. Lucky Tiger Casino reserves the right to request additional documentation at any time where there is a reasonable basis to do so. Failure to supply requested documents within a reasonable timeframe may result in account suspension.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Lucky Tiger Casino accepts the following payment methods for deposits and withdrawals:

• Visa and Mastercard;
• Apple Pay;
• Google Pay;
• Bitcoin (BTC);
• Ethereum (ETH);
• USDT (Tether).

All transactions are processed in Australian Dollars. No currency conversion fees are applied by Lucky Tiger Casino. Third-party fees imposed by your bank, card issuer or cryptocurrency wallet provider are outside our control and may apply separately.

4.2 Deposits

Deposits are processed immediately upon confirmation from the relevant payment provider. Funds become available in your casino account without unnecessary delay. If a deposit does not appear in your account within a reasonable timeframe, contact support with your transaction reference.
Lucky Tiger Casino does not accept deposits from third parties. Funds deposited must originate from a payment method registered in your own name.

4.3 Withdrawals

Withdrawal requests are processed subject to successful completion of KYC verification and compliance with any applicable bonus wagering requirements. Cryptocurrency withdrawals are typically processed fastest, with completion times measured in minutes once approved. Card withdrawals are subject to standard banking network processing times.
We reserve the right to conduct additional security checks before approving any withdrawal. This is a protective measure for both the player and the platform. In cases where enhanced due diligence is required under applicable law, processing times may be extended.

4.4 Anti-Money Laundering

Lucky Tiger Casino operates in compliance with applicable anti-money laundering (AML) obligations. We monitor transactions and account behaviour for indicators of suspicious activity. Where such indicators are identified, we are legally required to report them to relevant authorities without disclosing this to the account holder. Funds associated with suspicious activity may be frozen pending investigation.

5. Bonuses and Promotional Offers

5.1 Welcome Offers

Lucky Tiger Casino provides several welcome bonuses to new Australian players. Current offers include:

• Welcome Package: 120% match bonus up to AU$1,200 plus 100 free spins on first deposit;
• First Deposit Boost: 250% match bonus up to AU$2,500;
• High Roller Bonus: match bonus up to AU$5,000 plus VIP spins;
• No Deposit Bonus: AU$20 in bonus funds on signup with no deposit required;
• No Deposit Free Spins: 75 free spins on registration;
• Free Spins Bundle: 150 free spins available for eligible players.

Each promotion is subject to its own specific terms, including wagering requirements, eligible games, minimum deposit thresholds and expiry periods. These are published on the relevant promotion page and form part of these Terms and Conditions. Players are advised to read promotion-specific terms carefully before claiming any offer.

5.2 Wagering Requirements

All bonuses and free spin winnings are subject to wagering requirements before withdrawal is permitted. Wagering requirements specify the total amount you must wager using bonus funds before any bonus-derived balance becomes withdrawable as cash. The applicable multiplier for each offer is detailed in the promotion-specific terms.
Wagering contributions vary by game type. Slots typically contribute at a higher rate than table games or live casino titles. Full contribution percentages are available in the terms for each individual promotion.

5.3 Bonus Conditions

The following general conditions apply to all promotional offers unless stated otherwise in the promotion-specific terms:

• One welcome bonus per person, household, IP address and payment method;
• Bonuses may not be transferred, exchanged for cash or combined with other offers unless explicitly stated;
• If a player makes a withdrawal request before meeting applicable wagering requirements, any remaining bonus balance and associated winnings will be forfeited;
• Bonuses must be claimed and wagering requirements met within the time window specified for each promotion;
• Lucky Tiger Casino reserves the right to modify, suspend or withdraw any promotion at any time, with notice provided where practicable.

Any attempt to abuse the bonus system, exploit wagering patterns inconsistent with genuine recreational play, or otherwise circumvent the spirit of a promotion may result in cancellation of the bonus and associated winnings, as well as suspension of the account.

6. Gameplay Rules and Fair Use

6.1 Game Integrity

All games offered at Lucky Tiger Casino are provided by licensed and certified software developers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Spribe and others. Each provider’s games are independently certified for fairness by recognised testing laboratories. Game outcomes are determined by certified Random Number Generators (RNGs) and are not influenced by the casino or the player.
Return-to-player (RTP) figures for individual games are available within the relevant game information screens. These represent theoretical long-run return percentages across millions of game rounds and are not a prediction of results for any individual session.

6.2 Prohibited Conduct

The following conduct is strictly prohibited and will result in account suspension, forfeiture of balances and, where applicable, reporting to relevant authorities:

• Using automated software, bots, scripts or any artificial means to interact with games or the platform;
• Exploiting software bugs, errors or technical faults for financial gain. Any wins arising from a known or suspected fault must be reported and not retained;
• Colluding with other players in table or live dealer games;
• Fraudulent chargebacks or disputes with payment providers in bad faith;
• Providing false information during registration or KYC;
• Attempting to access another player’s account without authorisation;
• Any conduct intended to manipulate game outcomes or gain unfair advantage.

6.3 Technical Issues

Lucky Tiger Casino is not liable for losses arising from connectivity issues, device malfunction or third-party service interruptions that affect your ability to play. Where a game round is interrupted before completion, the outcome will be determined based on the last confirmed game state recorded by our servers. If you believe a technical error has affected a game result in a way that disadvantages you, contact support with your game round ID and the issue will be investigated.

7. Responsible Gambling

7.1 Our Commitment

Lucky Tiger Casino takes responsible gambling seriously. Gambling is entertainment. It carries a financial risk and is not a method of generating income. We provide tools and resources to help players maintain control over their gambling activity and to assist those who may be experiencing difficulties.

7.2 Player Protection Tools

The following tools are available through your account settings:

• Deposit limits: set daily, weekly or monthly caps on how much you can deposit;
• Session time reminders: receive notifications after a specified period of play;
• Self-exclusion: temporarily or permanently exclude yourself from the platform without needing to contact support.

Self-exclusion can be activated directly through your account. Once activated, self-exclusion cannot be reversed during the period you have chosen. If you self-exclude, we will use reasonable efforts to prevent you from re-registering during the exclusion period.

7.3 External Support Services

If you are concerned about your gambling behaviour, or about the behaviour of someone you know, the following organisations provide free and confidential support:

• Gambling Therapy – 24/7 live support from trained advisors;
• BeGambleAware – information, advice and referral services.

Lucky Tiger Casino partners with both organisations as part of our ongoing commitment to player welfare.

8. Privacy and Data Protection

Lucky Tiger Casino collects and processes personal data in accordance with applicable privacy laws. The information you provide during registration, KYC and general platform use is used to operate your account, process transactions, comply with legal obligations and improve the service.
Your data is protected using SSL encryption across all transactions and account interactions. We do not sell your personal information to third parties for marketing purposes. Data is retained for the periods required by law and our regulatory obligations.
For full details of how we collect, use and store your personal information, refer to our Privacy Policy, available on the website. You have the right to request access to your personal data and to request corrections where information is inaccurate.

9. Intellectual Property

All content on the Lucky Tiger Casino website, including but not limited to graphics, logos, text, software, game interfaces and promotional materials, is the property of Lucky Tiger Casino Online or its content providers. This material is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, republish or create derivative works from any content on this platform without express prior written consent. Accessing the site for the purpose of competitive analysis, scraping or data harvesting is prohibited.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lucky Tiger Casino’s liability to you in respect of any claim arising from your use of this platform is limited to the net deposits you have made that remain in your account at the time the claim arises. We are not liable for:

• Indirect, consequential or special losses;
• Loss of profit, anticipated savings or goodwill;
• Losses arising from circumstances outside our reasonable control, including but not limited to telecommunications failures, internet outages or acts of third parties;
• Losses arising from your failure to comply with these Terms and Conditions.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any other matter that cannot lawfully be excluded.

11. Account Suspension and Termination

11.1 Suspension by Lucky Tiger Casino

We reserve the right to suspend or close any account at our discretion, including where:

• We have reasonable grounds to suspect fraud, money laundering or other criminal activity;
• The account holder has breached these Terms and Conditions;
• The account holder has provided false information;
• We are required to do so by a regulatory authority or court order;
• Continued operation of the account would expose the platform or other players to unacceptable risk.

Where an account is suspended pending investigation, access to funds may be frozen during that period. If the investigation finds no breach, access will be restored without undue delay.

11.2 Account Closure by the Player

You may close your account at any time by contacting our support team at help@lucky-tiger-casino-au.com or by calling +61 2 9624 8160. Before closure, any pending bonus wagering requirements will be cancelled and your real-money balance will be returned via your most recently used payment method, subject to completion of any outstanding verification requirements.

12. Disputes and Complaints

If you have a complaint about any aspect of Lucky Tiger Casino’s service, we encourage you to contact our support team in the first instance. Our support team is available 24 hours a day, seven days a week via live chat on the website, by email at help@lucky-tiger-casino-au.com, or by phone at +61 2 9624 8160.
Complaints should be submitted as soon as reasonably possible after the relevant event. We will acknowledge your complaint promptly and aim to provide a substantive response within ten business days. Complex matters may take longer, and we will keep you informed of progress throughout.
If you are not satisfied with the outcome of a complaint handled by our support team, you may escalate the matter through the dispute resolution mechanism available under the licensing authority associated with licence number GLH-OCCHKTW0712172020.

13. Changes to These Terms

Lucky Tiger Casino reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or through a notice on the website. Continued use of the platform following notification of changes constitutes acceptance of the updated terms.
If you do not accept amended terms, you must stop using the platform and may close your account in accordance with Section 11.2 above.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction under which Lucky Tiger Casino holds its operating licence. Any dispute that cannot be resolved through our internal complaints process shall be subject to the jurisdiction of the relevant regulatory authority or competent court.

15. Contact Information

For all enquiries relating to these Terms and Conditions, your account or our services:

• Email: help@lucky-tiger-casino-au.com
• Phone: +61 2 9624 8160
• Address: Level 11, 25 Martin Place, Sydney NSW 2000
• Live Chat: Available 24/7 via lucky-tiger-casino-au.com

Lucky Tiger Casino Online © 2026. All rights reserved. Licence number: GLH-OCCHKTW0712172020. 18+ only. Gambling involves risk. Play within your means. For support, visit gamblingtherapy.org or gambleaware.org.