Our Commitment to Safer Gambling
At Lucky Tiger Casino, gambling is meant to be entertainment, nothing more and nothing less. We take our responsibility seriously when it comes to making sure every player on our platform has access to the tools, information and support they need to stay in control of their gaming activity.
This page outlines the responsible gambling measures available to Lucky Tiger players in Australia, the support organisations you can contact if things get difficult, and the protections in place for vulnerable players, including minors.
Understanding Problem Gambling
Problem gambling can affect anyone, regardless of how long they have been playing or how much they typically wager. It develops gradually and is not always easy to recognise from the inside. Gambling becomes a problem when it starts to interfere with everyday life, including finances, relationships, work or mental health.
Warning Signs to Watch Out For
It is worth checking in with yourself regularly. Some signs that gambling may be getting out of hand include:
- Spending more time or money gambling than you originally planned
- Chasing losses by placing larger bets or playing longer sessions
- Gambling to escape stress, anxiety or personal problems
- Borrowing money or selling possessions to fund gambling
- Lying to family or friends about how much you gamble
- Neglecting work, study or family responsibilities because of gambling
- Feeling restless or irritable when trying to cut down or stop
- Continuing to gamble despite repeated attempts to quit
If any of these resonate with your experience, reaching out for help early makes a real difference. The sooner you act, the easier it is to regain control.
Self-Assessment
Not sure whether your gambling habits are a concern? A confidential self-assessment quiz is available through the Gambling Help Online service. It takes just a few minutes and can give you a clearer picture of where things stand.
Visit www.gamblinghelponline.org.au to complete the assessment anonymously, at any time.
Tools to Help You Stay in Control
Lucky Tiger Casino provides a range of player-controlled tools designed to help you set limits on your gambling activity. These can be accessed through your account settings or by contacting our support team directly.
Deposit Limits
You can set daily, weekly or monthly deposit limits on your account. Once a limit is applied, it takes effect immediately. Reducing a limit happens straight away; increasing a limit requires a cooling-off period before it comes into force.
Session Time Limits
Set a cap on how long each gambling session can last. When your time is up, you will be logged out automatically. This is a simple way to make sure gaming stays a leisure activity rather than an all-day habit.
Loss Limits
Place a ceiling on the amount you can lose within a given time period. Once your loss limit is reached, you will no longer be able to place bets until the period resets or the limit is adjusted.
Reality Checks
Enable regular reminders that appear on screen during your session to show you how long you have been playing and how much you have wagered. These prompts are useful for keeping a clear head about your activity.
Cool-Off Period
A cool-off period lets you take a short break from gambling at Lucky Tiger Casino. During a cool-off, you will be unable to log in or access your account. Cool-off periods can range from 24 hours to several weeks, depending on what you need.
Self-Exclusion
If you feel you need a longer break, you can request self-exclusion from Lucky Tiger Casino. Self-exclusion suspends access to your account for a minimum period, and during that time you will not receive any marketing communications from us. To apply for self-exclusion, contact our support team via the Contact Us page.
We also strongly encourage players seeking longer-term exclusion to register with BetStop, Australia’s National Self-Exclusion Register.
BetStop: Australia’s National Self-Exclusion Register
BetStop is the official national self-exclusion register for online wagering services in Australia, administered under the National Consumer Protection Framework. Registering with BetStop excludes you from all licensed Australian online gambling providers simultaneously, for a period of your choosing, ranging from three months to a lifetime.
Registration is free, voluntary and available to any Australian resident. Once registered, gambling providers are legally required to prevent you from placing bets or opening new accounts.
Register at www.betstop.gov.au or call 1800 238 786.
Support Organisations in Australia
If you or someone you care about is struggling with gambling, free, confidential help is available across Australia. You do not need to be in crisis to reach out.
Gambling Help Online
A 24/7 national service offering free online chat, phone counselling and resources for people affected by gambling. Counsellors are trained specifically in gambling-related issues.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24 hours a day, 7 days a week)
Lifeline Australia
Provides crisis support for Australians in personal difficulty, including those dealing with gambling-related stress and mental health challenges.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24 hours a day, 7 days a week)
Beyond Blue
Supports Australians experiencing anxiety and depression, which can often accompany or be worsened by gambling problems.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (24 hours a day, 7 days a week)
MensLine Australia
A telephone and online counselling service for men dealing with personal, emotional or relationship difficulties, including the impact of problem gambling.
- Website: www.mensline.org.au
- Phone: 1300 78 99 78 (24 hours a day, 7 days a week)
Financial Counselling Australia
Free financial counselling for Australians experiencing financial difficulty, including debt caused by problem gambling.
- Website: www.financialcounsellingaustralia.org.au
- Phone: 1800 007 007 (National Debt Helpline)
Protecting Minors
Lucky Tiger Casino does not permit anyone under the age of 18 to register, deposit or play. This is a strict and non-negotiable policy. During registration, we collect information that allows us to verify a player’s age, and we may request further documentation at any point to confirm identity and eligibility.
If there is any reason to suspect that a player may be under 18, their account will be suspended pending investigation and verification.
Keeping Children Safe at Home
If you share a device or a household with children or teenagers, we encourage you to take practical steps to prevent underage access to gambling websites:
- Never share your Lucky Tiger Casino login credentials with anyone
- Always log out fully after each session rather than leaving your account open
- Use device-level parental controls to restrict access to gambling sites
- Consider installing dedicated internet filtering software on shared devices
Parental control tools that can help include:
Our Responsible Gambling Principles
Lucky Tiger Casino operates in line with the responsible gambling guidelines applicable to online casino players in Australia. Our approach is shaped by the following principles:
- Transparency: We provide clear, accurate information about odds, house edge and the mechanics of every game we offer.
- Player empowerment: Every player has access to account management tools that give them genuine control over their gambling activity.
- Early intervention: Our support team is trained to identify signs of gambling harm and respond appropriately, directing players to relevant resources when needed.
- No pressure marketing: We do not target players who have set limits, requested exclusions or shown signs of problem gambling with promotional material.
- Age verification: We apply robust checks at registration and at any point where our team has reason to question a player’s age.
Gambling Should Always Be a Choice
Online casino games at Lucky Tiger are games of chance. Every outcome is determined by a certified Random Number Generator, and no strategy, system or pattern of play can change the mathematical odds. Winning is never guaranteed, and chasing losses never improves your chances.
Before you play, set yourself a budget you are comfortable losing entirely. Treat any winnings as a bonus, not an expectation. Play for the enjoyment of the game itself, and stop when it stops being fun.
If you have questions about any of the responsible gambling tools available on your account, or you need to speak with someone about how to set limits or apply for self-exclusion, contact our support team any time through the Contact Us page.